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  • Writer's pictureTinnacity

Service IT Success!

At Tinnacity, we love to hear about the success our clients are having using Service IT. We always say "the proof is in the pudding". Don't just take it from us, talk to our customers and see what they have to say. Here are just a few of reported successes!

"We had 4 of our best months ever just this year."

"We had the best month in service revenue in our 40+ year history."

"We improved our "turn in rate" (rate at which technicians return work orders to the back office) from 2 weeks to 2 days."

"Our first call fix ration has improved by 11%."

"Our of all the sales leads that are generated for our sales team, the ones generated from the Service IT app are the most qualified."

"We were already using a "mobile" product before Service IT and we were still able to improve our "turn in rate" from 3.5 days to 1.5 days."

"Our PM complete rate is now above 90%."

"We are able to better serve our customers. One of our technicians told their customers that we were going mobile and they responded with “Well it’s about time."


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