Komatsu Forklift USA is located in Atlanta, GA; Chicago, IL; and Long Beach, CA.

Service IT has helped us to continue our service operations during the COVID 19 pandemic by providing a solution that allows minimal person to person contact while still gaining efficiencies in billable hours. Tinnacity has allowed our service team to work from their homes and our offices as needed. The Service IT solution allows us to manage the dispatching of our techs in an efficient manner and allows us to monitor their daily work in process more efficiently; no matter where our service team is located. With the new mapping feature we can see where the technician is located to help line up their next work without the need to open another software system (GPS system) outside of Tinnacity.

 

Service IT provides features such as Parts Request and Quote Request which allows us to better document our customer needs and requests. We are able to track all requests along with photo documentation with each one. No longer do we have the situation in which the technician is continually calling or texting into the office multiple times for these same requests. The decreased technician “phone time” is allowing our technicians to spend more time repairing equipment and satisfying the customer. These are only just a few of the Service IT features that have reduced our parts order errors, that have increased our quote to close ratio, and have provided us with the ability to get quotes out to our customer faster.  

 

Tinnacity is constantly looking for ways to improve Service IT to help us work smarter!  

 

Testimonial Received by:


Terry Rose - General Manager

Jeff Winner - Director of Service and Warranty

Omnilift is located in Warminster, PA and Allentown, PA.

 

COVID 19: Tinnacity is Key for the new normal

"When we went mobile with SERVICE IT a few years ago, the productivity of our Service Department skyrocketed. Our President and CEO were thrilled. Who knew, that within a few short years, we would be relying on this product to help our "essential workforce" play a critical role, in the supply chain for the distribution of food, medical supplies, and pharmaceutical companies, during this pandemic. Dispatchers, Service Administration and Management were able to direct and supervise their teams from all remote locations. With SERVICE IT, we never missed a beat. Dispatching, completed work orders, and billing remained a constant, in this changing environment. Implementation of SERVICE IT has been the single most valuable investment we have ever made.

 

"As I reflect on the past several months of this pandemic and am now realizing that this may be our new normal for some time, SERVICE IT and it's multi-faceted functionality has been key in business continuity and protection of our essential workforce, in support of our community." 

 

"Tinnacity Mobile solution is the perfect fit for our service team. Service processes are streamlined; from the moment a customer places a service call until we process an invoice, Tinnacity is working to ensure optimal tech performance and management reporting accuracy.

Before implementing Tinnacity, technicians would have to come off the road to turn in completed work orders, thereby losing valuable billing opportunity. Now, we have the ability to invoice as soon as a work order is signed. The app has saved us in technician time, vehicle wear/gas and printing costs, while allowing us to turn our receivables faster. Keeping technicians in the field and producing was key in increasing productivity.

Even though we have GPS – Tinnacity gave us a clear understanding of exactly what the tech is working on throughout the day. Dispatchers can easily determine when the next job needs to be dispatched. Less time is spent on the phone, thereby increasing productivity for both tech and dispatcher. Work orders come in .pdf format directly to our servers, eliminating the need to sort through paper and file mounds of work orders.

Tinnacity’s Mobile solution makes it easy for our service techs to do what they do best – repair equipment."

Testimonial Received by:

Gina Coyle - Vice President

Lift Power is headquartered in Jacksonville, FL.

 

COVID 19: We are prepared!

"When the pandemic started to disrupt our markets, Service IT was critical to our company's flexible response to the changing business environment. Having our Service and Dock & Door teams on the platform allowed us to immediately transition our entire front and back office functions to remote work with no impact to our customers or to our technicians' productivity. Dispatchers could remotely send work orders directly to the technicians' tablets. Completed work orders were received fully integrated with our ERP, ready for billing. Front and back office teams were able to work efficiently in a remote environment without paper and with full visibility to management."

 

"The bottom line for us is that in a very difficult situation, Service IT allowed us to offer a safer working environment for our employees, and to keep our focus on meeting the service needs of our customers."

 

Why Tinnacity?

"Tinnacity understands the material handling industry and the problems that dealers are looking for software to solve. Dave and his team have worked tirelessly to deliver software solutions that provide significant ROI and they have consistently over delivered for us."

 

Pain points it resolved:

"Tinnacity’s mobile service application has fixed the problem of tracking down missing timecards and WOs (work orders) and has streamlined our billing and payroll process significantly. When timesheets and WOs are submitted they drop directly into our workflow and are legible and easy for

our back-office to efficiently process."

Testimonial Received by:

Daniel Niewhoener - CFO

John Truss - Operations Manager

Wise Forklift Inc is located in Dothan, AL. 

 

Tinnacity has helped fill the gap in communication between all departments. We now spend less time on the
phone with techs and have all requests right in front of us. This program has helped us to create more billable
hours and get them billed out correctly.
It has made dispatching and keeping up with the techs so much easier.
We know exactly what they are working on at all times. We have vastly narrowed down our lost time. Our customers
like getting their work orders sent directly to them in a legible pdf. This has helped us to cut out use of paper work
orders and saved us on printing cost.

Testimonial Received by:

 

Gary Smith - General Manager