Our Story

Tinnacity started as a consultant firm for material handling and industrial equipment dealers and found they all faced the same challenge: streamlining the service process. In working with these dealers, our staple product, Service IT was built.

Our Mission

We are striving to provide the best software products and service to our clients. Our motto is "doing whatever it takes" and we do just that. We work along side our clients to devise solutions that best fit their needs while building long lasting personal relationships.


Service IT is a field service mobile solution designed for the material handling and industrial equipment market. At Tinnacity, we are consistenty looking for innovative ways to improve our products as we continue to work with the newest technology. 


What all does Service IT do?

Work Orders

  • Automatic time tracking

  • Hour meter entry for every work order

  • Inspection checklists for all PM's

  • Add parts to work order

  • Attach pictures to work order

  • Work performed and private comments

  • Customer signature

  • Able to sign multiple work orders

  • Work order PDFs

Time Cards

  • Automatic time tracking separate from work order time

  • Live tracking in Service IT web portal

  • Signature and submittal of time cards

  • Weekly time cards

  • Daily time card PDFs

And More...

  • Integration into business system/ERP

  • Real time notifications

  • Daily reporting

  • GPS tagging

  • QR labels/scanning


Tel: 614-583-2390

565 Metro Place South
Dublin, OH 43017