Tinnacity's Customer Portal's purpose it to maintain, extend and increase the value between you the Dealer and your customers.
Benefits
-
Engage your Customers
-
Transparency
-
Simplified & Accurate Requests
-
Improved Customer Communication
-
Build Trust
-
Your Brand, Your Site, Your Customers
Features
-
Email
-
Call
-
Request Service, Quotes, and Rentals
-
Active Service
-
Asset List
-
QR Scan
-
Sign Documents
-
PM Programs
-
Dealer Information
Customer Portal
Company Branding
Customize your customer portal to use your company's branding (colors, logo, name, address, phone number and your company's website address.
Your customers will have the ability to call, email, or visit your website directly from the customer portal.
Customer Requests
Give your customers the ability to effortlessly submit service, rental, and quote requests directly to your back office. When paired with Scan IT, your customers can scan the equipment's QR code which will automatically pre-populate the equipment information. Get more, accurate information needed to best serve your customers.
Active Service
Allow your customers to view the work orders currently open on their equipment. As well as sales requests, rental requests, and quote requests.
Provide your customers with the ability to view service history for their equipment and download the respective completed work order PDF.
Service History
Asset List
Provide your customers with the ability to view their equipment list.
With a click of a button your customers can request a quote and/or service directly from the equipment details.
Sign & Complete Work Orders
Your customers can sign and complete work orders that are in 'Customer Review' status, eliminating your your technicians having to track someone down to sign the work order(s) while they are onsite.