Field Service Mobile Solution
Forklift technicians and industrial equipment service professionals spend roughly 10-20% of their day doing paperwork which can be inaccurate, illegible, incomplete, or just plain lost. Small to medium sized material handling & industrial equipment service providers do not have a cost-effective solution that can help them "Go Mobile" without breaking the bank or having to maintain a solution themselves with little to no expertise.
Tinnacity has used 20+ years of industry and technology expertise to hone in on a field service solution specific for the material handling & industrial equipment service market. Our product addresses the core needs of field service work that provides that same base features from any "high-feature / high-cost" solution and gives more capability than any current " low-cost / low-feature" product; all at an affordable price to provide a lowered cost of entry and risk for the service provider.
Dispatch Board
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View all dispatched work from creation to completion
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Visualize open work orders in a easy to see format
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Real-time updates for work order and technician status
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View individual work order details
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Assign multiple technicians to a single work order
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View and email work order PDF's
Mobile Work Orders
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Automatic time tracking for work order.
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Hour meter entry required for every work order
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Inspection checklists required for all PM's
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Add parts to work order
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Attach pictures to work order
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Ability to request a quote directly from work order
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Work performed and private comments
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Customer signature for 1 to many work orders
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Work order PDF sent directly to customer
Time Cards
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Real-time updates for where the technician has applied their time
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Quickly view day totals at the top of the page
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Email time card PDF
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Visualize which work orders were worked on throughout the day
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Comment on individual time card entries
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Geo Stamping (GPS) of technicians
Mobile Time Cards
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Automatic time tracking based on actions in app
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Time card is built as the technician works throughout the day rather than at the end of the day based on technician's memory
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Quickly view the total hours at top of screen
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Ability to add comments to individual entries
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Sign and submit the time card to the back office
Reports
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Daily and weekly reports generated and emailed to users
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Reports break down data gathered by the Service IT app
Inspection Checklists
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Assigned to each equipment model and automatically attached to the work order
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Must be completed in order for the technician to complete the work order
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Able to identify severity of each issue and add comments to each question
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Completed checklist appears on work order PDF with comments
Notifications
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Real-time notifications to notify technician
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Notifications appear on tablet lock screen and in the Service IT notification center
Pricing
Service IT is a SAAS product and is billed monthly on a per user basis.