Over 20 years ago, Founder and President of Tinnacity, Dave Tinnerman started his passion of software development and material handling when he started working with Crown Equipment Corporation. During his tenure at Crown, Dave established a respected rapport with independent material handling dealerships. Dave quickly recognized the material handling providers/dealers did not have the time, knowledge, or access to the same resources as factory owned stores. After 16 years with Crown and recognizing an industry need, Dave launched Tinnacity to aid independent service companies and to provide the same capabilities that were not readily available to them.
Tinnacity, located in Dublin, OH, was initiated with the motto "Do Whatever It Takes" and a "Can Do" attitude. Tinnacity became an available resource for consultation and custom software development for the smaller-medium sized equipment service providers. After 2 years, Dave recognized a serious need...Service. "The amount of paper that was being pushed, individual touches made, data inaccuracies, and just the simple the cost of labor to maintain service work orders was just unbelievable", says Dave. In 2017, Dave shifted the business model of Tinnacity from strictly a consulting company to a "Software As A Service" solutions provider that would build software products and solutions specific for the material handling and industrial equipment industry.
Dave indicated, "Our first area of concern was Service. There were other available solutions, but none in the market that addressed the needs of this industry and specifically the smaller-medium sized providers. The products available in the market were not designed with this industry and client size in mind. Our clients were trying to go mobile and to the cloud, but the solutions never quite fit, the products were expensive, or the product was too hard to maintain. It became a whirlwind of mass confusion and another disappointment of a failed project for the service providers/dealers." . In 2018, Tinnacity introduced Service IT, the first field service mobile solution for the industry independent of any manufacturer OEM and back office software.
Tinnacity spent 2 years designing, developing, and testing its mobile service solution along side equipment service providers to ensure the solution was robust and met the needs of the industry. "Our products are built by you for you! We build our products so that anyone servicing equipment can use it. Whether you have 1 or 2 technicians or hundreds, you can be mobile and streamline your business.", Dave pointed out. Today, Tinnacity has partnered (He refers to his clients as partners) with equipment service providers and dealers all over the country with its mobile service solution. Tinnacity partners/clients are seeing an average ROI under a year while increasing their service revenue during the same time period.
To date, Tinnacity continues to innovate and grow! Dave and his staff are continuously providing new features and capabilities to its Service IT solution, but in addition are now addressing other gaps in the industry. "We work along side our clients to address their needs and wants.", stated Dave. In fall of 2019, Tinnacity released Scan IT, a QR scanning technology that easily identifies equipment information with a simple scan of their client's mobile device. Along side, Manage IT a customer app was released and made available to our client's end customers. Service providers no longer have to build a custom app for their customers. Their customers now have an app that allows them to quickly scan, request service, quotes, rentals and much more.
"We just don't build products to build them. We build solutions to address the needs in the material handling industry and to provide a helping hand to those that may not have resources at their fingertips to solve. If we help make our clients successful, then we will be successful. We are more than an app....we are a solution!", emphasized Dave.