Trusted by industrial equipment leaders

In their words

Why teams choose Tinnacity.

From the original implementation almost 5 years ago, through the acquisition of new branches and a switch in ERPs, the Tinnacity team always has it handled!

Daniela Underwood
Director of Process Improvement, MHI

The biggest win now is total accountability. The program doesn't allow the team to drop the ball, and you can instantly know the status of any job at a click.

Tim Owers
General Manager, Alliance Equipment Canada

Elite Mobile Field Service Software for the Construction and Industrial Equipment Industry.

Chris DeMoss
Director of Aftermarket Operations, Hugg & Hall

Life before was too time-consuming, too much searching for paperwork and slower invoicing. We are no longer losing or misplacing paperwork, and having records of how long jobs actually take is a real eye-opener.

Derek Picarillo
Territory Manager, Maintainco

The single biggest win has been visibility and consistency; having everything centralized has streamlined our workflows.

Jennifer Mullen
Office Coordinator, BAM

Their mobile service platform has changed the game. It was built by experts in the industry with the technician AND management in mind. Great team and great people.

Travis Herd
Service Manager, Matthai Material Handling

Now, we invoice as soon as a work order is signed. Keeping technicians in the field and producing has been key to increasing our productivity while turning our receivables faster.

Gina Coyle
Sr. Vice President, Omnilift

Fixed the problem of tracking down missing timecards and work orders while significantly streamlining our billing and payroll process.

Daniel Niewhoener
CFO, Lift Power

We rolled Tinnacity out company-wide in three weeks, with limited to no IT problems. It's a single medium communication portal.

Matt Pittroff
Director of Aftermarket Operations, ACT

The turnaround time to get quotes to customers has greatly improved. We now have a level of visibility and accountability.

Matt Whalen
Head Coach of Service Department, FOM

From Dispatch to Tech, to job complete, the flow just works. I have all my data at my fingertips. Extremely happy to be partnered with Tinnacity.

Brandon Marchesseault
Field Service Manager, WD Matthews

Partnering with Tinnacity has been instrumental in bringing structure and consistency to our operations. Their guidance helped us establish and follow clear operating procedures.

Alicia Hermann
Operations Manager, CFR
Case Studies

Real results, in detail.

On Tinnacity Talks
A company-wide digital transformation in 3 weeks
Atlantic Coast Toyotalift · 8 locations across the Southeast · 50+ years
Rolled out company-wide in 21 days
Tech onboarding: days → 2 hours
Rated 10/10 for support
Matt PittroffMatt PittroffDirector of Aftermarket Operations
Ann OslinAnn OslinCorporate Service Manager
On Tinnacity Talks
From 30-day-old data to real-time operations
Toyota Material Handling dealer · Maine, New Hampshire & Massachusetts · Since 1939
First-time fix rate raised to 89%, tracked daily
95% of technician time captured as billable
Live and billing customers day one of a full ERP migration
Jim ChaousisJim ChaousisGeneral Parts & Service Manager
On Tinnacity Talks
From defense to offense on operational visibility
Regional leader · Minnesota, the Dakotas & Wisconsin · Since 1949
Billing turnaround: 7 days → 3 days
100% warranty photo compliance
Rated 10/10 for integration support
Matt WhalenMatt WhalenHead Coach of Service Department
No more lost timecards or work orders
Crown / Bobcat / Komatsu dealer · Jacksonville · 50+ years
100% payroll & billing accuracy
Mobile-first documentation
Digital docs sync straight to billing
Daniel NiewhoenerDaniel NiewhoenerCFO
On Tinnacity Talks
From mountains of paper to breathing room
Bobcat, Develon & Omega dealer · New Zealand · 70+ years
Billing turnaround: 4 weeks → 1 week
Field-ready after 1.5 days of training
100% reduction in double-entry errors
Sheena DivineySheena DivineyNational Operations Manager
On Tinnacity Talks
Turning employee ownership into a service superpower
100% employee-owned dealer · Georgia & Florida · Since 1960
On-site invoicing, no competitor in the region matches it
Phased rollout across 4 branches, 2 states, zero disruption
Filing cabinets actively being removed from the office
Preston CockeyPreston CockeyVice President of Operations
Susan DrevitsonSusan DrevitsonService Supervisor
Instant invoicing, straight from the field
Crown & Komatsu dealer · Delaware & Lehigh Valleys · 50+ years
Invoice the moment a signature is captured
Real-time technician tracking
Work orders arrive as PDFs, zero filing
GCGina CoyleSr. Vice President

Hear it straight from the people who use it.

Real conversations with real dealers on Tinnacity Talks — the wins, the pain points, and what actually changed.

90% Paperwork Reduction|24-Hour Billing Cycle|Zero Lost Invoices