Frequently asked questions.
Spoiler: The answer is always yes.
Scroll down for answers you'll love. We built the platform so we could keep answering this way.
Is Tinnacity built specifically for the industrial equipment industry?
Tinnacity is a premier software and solutions provider built for equipment dealerships, including material handling, construction, agriculture, mining, environmental, aggregate, and forestry. It supports service operations from start to finish.
Will it work with our OEM lines?
Tinnacity is OEM-agnostic. It works seamlessly across all major lines, including Toyota, Komatsu, Crown, Bobcat, Clark, CASE, CAT, Vermeer, Linde, and many others.
Can we keep our ERP or DMS?
Keep it. Tinnacity isn't a replacement. Your ERP or DMS handles accounting and inventory; Tinnacity is a best-of-breed service execution platform that owns the last mile of service and syncs with the system you already run.
Will it outperform our all-in-one system at service?
All-in-one systems are built accounting-first. Tinnacity is built service-first to handle the complete service life cycle, with a more intuitive mobile experience, deeper offline capability, and workflows designed for how service actually runs.
Can it take our service process fully paperless?
Digitized work orders eliminate tribal knowledge, real-time data capture shortens your call-to-cash cycle, manual entry errors disappear, and customers get digital signatures and instant service reports.
Will our technicians actually use it?
Technicians want to fix equipment, not do admin. Tinnacity is built to minimize friction. The app becomes the tech's digital witness: it protects their hours and increases their paycheck.
Can our customers approve quotes or view service history online?
The Customer Portal gives your clients 24/7 self-service access from any browser or device. They can digitally review and approve repair quotes in seconds and see their equipment's complete service history at any time.
Do you integrate with our business system?
We integrate with leading industry systems like eBS, Softbase, Aptean Equipment DMS, IntelliDealer by VitalEdge, DIS Minitrac, and more, synchronized in near real-time. There's also a full REST API (OpenAPI spec) and CSV/Excel file drops.
Can techs use the devices they already have?
The mobile app is cross-platform: native on iOS (iPhone/iPad) and Android (phones/tablets), plus full web browser access.
Does the app work offline?
Techs keep working in basements, yards, and dead zones. The app syncs automatically the moment a connection is restored.
Can we customize work orders, checklists, and service reports?
Every dealership runs differently. Checklists, safety inspections, and service report templates are all configurable to match your process.
Is our customer data secure and backed up in the cloud?
Tinnacity runs on secure, cloud-hosted infrastructure with encrypted data storage and automatic backups. Your customer, equipment, and service records stay safe and accessible without any on-site servers to maintain.
Will you migrate our existing data?
Our implementation team handles the heavy lifting: customers, equipment, and service history from supported business systems. Typical onboarding runs 60 to 90 days.
Will Tinnacity scale as we grow?
Absolutely. Modern cloud architecture grows with you, whether you're adding one technician or ten new branch locations.
Do we get new features without downtime?
Updates ship regularly, and because the platform is cloud-based they deploy with no downtime, whether pushed by technicians or via MDM.
Do you provide dedicated training for our office staff and field techs?
Every rollout includes white-glove, hands-on training for both your office staff and field technicians, delivered by our own team, not a generic video library.
Can we get pricing that fits our operation?
Pricing is based on the scale of your operation and the modules you need. Contact us for a quote tailored to your dealership.
Is support included?
Every subscription includes full technical support: phone and email during business hours, plus a 24/7 online knowledge base.
Can we see it in action before committing?
We'd love to show you. Schedule a personalized demo and we'll walk through your specific workflows and how we solve your challenges.
Can we start with a pilot program before rolling it out across our entire fleet?
Many dealerships start with a single branch or a handful of technicians to prove out the workflow, then expand company-wide once the team's comfortable. Our implementation team will help you map out a rollout plan that fits your pace.
The answer is probably yes.
Ask us directly. If it isn't a yes yet, it goes straight on the roadmap.
