The 4-Phase Onboarding Journey

Guided every step of the way.

Choose onsite or virtual deployment. We work alongside your team to guarantee complete adoption.

Phase 1

Alignment & Strategy Kickoff (1 Hour)

Get aligned from day one with a dedicated implementation team and a clear roadmap for success.

Team Alignment: Meet your dedicated implementation experts.
Data Roadmap: Clear guidance on structuring your key operational data.
Integration Blueprint: Transparent review of all technical processes.
Phase 2

Platform Configuration & Weekly Guidance

We handle the heavy lifting of tailoring your platform while your business runs uninterrupted.

Tailored Setup: Customizing workflows, settings, and permissions.
Weekly Touchpoints: Structured check-ins to make data collection effortless.
Phase 3

Interactive Microlearning (7 Bite-Sized Sessions)

Fast, high-retention learning modules that build confidence without halting productivity.

Flexible Schedule: 7 short, digestible sessions built for busy teams.
High Adoption: Actionable lessons designed to eliminate software fatigue.
Phase 4

Targeted Go-Live (2-Day Launch: Onsite or Virtual)

Launch with total peace of mind. Specialized support tailored for every role in your business.

Day 1 (Back Office): Hands-on training for admins, managers, and dispatchers.
Day 2 (Field Techs): Direct, practical onboarding so techs hit the ground running.
Real Dealers, Real Rollouts

Trusted by equipment dealers nationwide.

We rolled Tinnacity out company-wide in three weeks, with limited to no IT problems. It's a single medium communication portal.

Matt Pittroff
Director of Aftermarket Operations, ACT

From the original implementation almost 5 years ago, through the acquisition of new branches and a switch in ERPs, the Tinnacity team always has it handled!

Daniela Underwood
Director of Process Improvement, MHI

Partnering with Tinnacity has been instrumental in bringing structure and consistency to our operations. Their guidance helped us establish and follow clear operating procedures.

Alicia Hermann
Operations Manager, CFR
100% Dedicated Implementation Support|4-Step Structured Guided Onboarding|Zero Code or IT Overhaul Required
Let's Get Started

Ready for a seamless software transition?

Talk to our team to learn how we customize onboarding for your fleet and field operations.

Michael Simon
Michael Simon
Sr. Sales Executive
Brady Fleming
Brady Fleming
Sales Executive
Brian Robison
Brian Robison
Sales Engineer