Full Schedule
TUG 2026 Full Agenda
The complete, hour-by-hour breakdown for Day 1 and Day 2 of Tinnacity User Group 2026 at the Grand Event Center in Columbus.
Day 1Tuesday, October 13, 2026
Grand Event Center · 9:00 AM – 4:00 PM, plus an evening networking event
8:00 AM – 9:00 AM · Ballroom
Breakfast & Registration
Kick off your day with a warm breakfast and fresh coffee while catching up with peers before our sessions begin. Don’t forget to swing by the registration table first to grab your badge and event materials before heading into the ballroom!
9:00 AM – 10:00 AM · Ballroom
General Session: Welcome & Year in Review
Welcome, Year in Review, & Top Features in 2025-2026.
10:15 AM – 11:00 AM
Breakout Session #1 - Business System Roundtables
(Pick One)
- Back to the Basics: All Things Service App presented by Jack Hewis & Christian Smith
- Business System Roundtable: eBS presented by Cory Frey & Tina Gelhaus
- Tinnacity Intelligence: Connected MCP - capabilities with Claude/ChatGPT presented by Brett Robison & Alicia Hermann
11:15 AM – 12:00 PM
Breakout Session #2
(Pick One)
- Business Systems Roundtable: Microsoft (BC/Nav/EquipSoft/Dysel, etc.) presented by Brett Robison & Aaron Harshbarger
- New Features S1: Quoting & Integrations presented by Brad Cotterman & Mark Harshbarger
- Bridging Communication Gaps between Field & Office presented by Tina Gelhaus & Grant Humphrey
12:00 PM – 1:30 PM · Ballroom
Networking Lunch & Sponsor Highlights
Enjoy your lunch while our sponsors present a series of strategic overviews, highlighting their specialized services and innovative solutions they offer to support your business objectives.
Chris AielloTVH Parts Inc.
Scott MyersTVH Parts Inc.
JJ RussellVsimple
Carson StaplesTrinDocs
Camp JenningsHenry North
Scott SmithHenry North
1:45 PM – 2:30 PM
Breakout Session #3
(Pick One)
- Business Systems Roundtable: Softbase (3.0 & Evo) presented by Michael Newman & Brad Cotterman
- Technician Incentive Program with WD Matthews presented by Jim Chaousis & Tina Gelhaus
- New Features S2: Dispatch, Timecards, & HQ Navigation presented by Cory Frey & Mark Harshbarger
2:45 PM – 3:30 PM · Ballroom
Panel: Tinnacity Talks LIVE
Hear from a panel of Tinnacity clients sharing the stage all at once about their diverse perspectives on the same industry challenges, and get their insights on where the industry is heading next.
Katie DuvallModerator
Daniela UnderwoodPanelist, Material Handling Inc
John TrussPanelist, Lift Power
Derek ZaroskyPanelist, Southern Field Maintenance
3:45 PM – 4:30 PM · Ballroom
Building a Talent Strategy for the Next Era of MHE with Henry North
Wrap-up & customer success story.
4:30 PM - 4:45 PM · Ballroom
General Session Wrap Up
7:30 PM – 9:30 PM
TVH Sponsored Networking Event: PINS Mechanical Co.
Pins Mechanical Co. is a social destination that blends a retro, industrial vibe with a high-energy “active entertainment” experience. It’s designed to be a “grown-up playground” that focuses on analog gaming, craft cocktails, and a communal atmosphere. Join us for a relaxed atmosphere of Duckpin Bowling, classic arcade games, and networking with industry professionals. Alcoholic & non-alcoholic drinks provided by our event sponsor, TVH.
Day 2Wednesday, October 14, 2026
Grand Event Center · 9:00 AM – 3:00 PM
8:00 AM – 9:00 AM · Ballroom
Sponsored Breakfast & Bourbon with Vsimple
Enjoy your warm breakfast and coffee while the Vsimple team raffles off some top-notch Kentucky bourbon. Be sure to enter to win before 8:55!
9:00 AM – 9:30 AM · Ballroom
Welcome Back! Day 2 + Give Back Initiative
Welcome back Day 2 & our Give Back Initiative with representative, Steve Kalister from the Stefanie Spielman Fund for Breast Cancer Research.
9:30 AM – 10:30 AM · Ballroom
Keynote Speaker, Nate Craig
Dr. Nate Craig is an Associate Professor of Operations and Business Analytics at The Ohio State University’s Fisher College of Business. His research explores the practical application of artificial intelligence and data science to managerial decision-making, with a primary focus on the retail and financial services industries. Dr. Craig serves as the Academic Director of Fisher’s Executive MBA program and holds a doctorate in Technology and Operations Management from Harvard Business School. His research has been widely featured in leading publications, including the Harvard Business Review.
Nate CraigKeynote Speaker
10:45 AM – 11:30 AM
Breakout Session #4
(Pick One)
- The True Value of Better Service Tracking presented by Brian Robison
- All about AI Features & Claude/ChatGPT Best Practices presented by Christian Smith & Aaron Harshbarger
- Driving Tech Forward with Hugg & Hall presented by Chris DeMoss & Cory Frey
11:30 AM – 1:00 PM · Ballroom
Networking Lunch & Sponsor Highlights
Enjoy your lunch while our sponsors present a series of strategic overviews, highlighting their specialized services and innovative solutions they offer to support your business objectives.
Dave MartzTARGIT
Michael NewmanMWN
Katie RichardsMHEDA
1:15 PM – 2:00 PM
Breakout Session #5
(Pick One)
- Business Trend Roundtables with MHEDA presented by Katie Richards
- Invoicing & Customer Portal/QR presented by Cory Frey & Michael Simon
- New Features S3: Field Tools, Connectivity & Performance Dashboards presented by Brad Cotterman & Mark Harshbarger
2:15 PM – 3:00 PM · Ballroom
General Session: Conference Wrap-Up
Customer success story, conference closing, and Q&A.